Service Manager – Exeter

Smart Solutions’ people are fundamental to its success. As the Service Manager of the Exeter operation, you will ensure the function runs efficiently and will be focused on the proficient management of on-site accounts.

THE ROLE
As a Service Manager you will be responsible for the efficient management of operational delivery is to the highest standards and that revenue streams are maximised and costs controlled closely. There will be a real focus on ongoing improvement, continually delivering on contractual KPIs and building strong relationships with client contacts. The role will involve the management and development of an Account Manager to ensure that the day to day delivery of service is to the highest possible standards and that all Smart Solutions’ policies and procedures are adhered to at all times. A key part of the role will be to deliver on customer service ensuring that the added value aspects are achieved.

WHAT WE’RE LOOKING FOR
You will have a good level of verbal and written communication skills and an excellent knowledge of Microsoft Office programmes. You must have managed a team and be able to coach and motivate your Account Managers. Experience in a managerial position within the recruitment industry is essential. You must also be able to follow detailed planning and instruction. Our standards are high, which means attention to detail and appropriate planning are essential along with a strong understanding of our business and Values. If you meet the prior criteria and have initiative, drive and enthusiasm then this could be the job for you!

WHAT’S IN IT FOR YOU?
Smart not only supports our clients and candidates, but our employees too. We offer all employees the chance to be a part of a growing business where they can enjoy careers that provide exciting experiences, stimulating challenges and great benefits.

Smart is committed to developing its talent, which allows for a wide range of amazing opportunities as the business continues to grow. There are many ways to show and develop your skills, whichever part of the business you work in. Our Employee of the Month programme recognises the hard work and personal growth of our employees.

Living by our Values is essential to the way we work day to day. From collaborating to raise funds for our chosen charity or developing new technology to further assist our customers, there is a lot to get involved with at Smart Solutions.

This role’s key benefits include 33 days holiday including bank holidays, potential for a performance related pay review, medical cash plan, retail store discounts, life assurance, and Company pension scheme.

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