Business Solutions for Global Logistics Firm

The Challenge

Our client, a global leader in the logistics industry with over 380,000 employees and delivering 160 million shipments annually, required a flexible recruitment solution to meet the dynamic needs of their supply chain.

Despite their scale and success, they faced inconsistencies with agency support, particularly with fulfilment and skills shortages. The fluctuating headcount and the need to maintain a consistent skill level across their workforce often hindered business performance.

Smart Solutions were tasked with addressing these challenges by ensuring a robust candidate pool to meet fulfilment demands while managing any skills gaps during the recruitment process.

The Approach

We leveraged our extensive experience in managing high-volume recruitment, with our managed service provision. Through our ability to adapt to dynamic environments, we were able to structure our account management team with a blend of seasoned senior managers and newly recruited account managers who possessed the necessary skillsets.
We adopted an onsite recruitment model, which embedded our staff into their business. Through this we were able to conduct a thorough analysis with all hiring managers, comprehensive reviews of on-boarding and induction processes, and detailed evaluations of candidate requirements.

Our ongoing recruitment efforts and tailored approach generated a vast candidate pool capable of meeting our client’s fluctuating daily headcount needs. Our onsite presence enabled us to offer a candidate care program, enhancing attraction and retention, and ultimately leading to an efficient and successful workforce solution for the company.

The Results

Our collaboration with the client resulted in an almost 100% fulfilment rate of required job roles. This successful partnership has continued for several years, during which we have not only maintained high fulfilment rates but also significantly improved staff engagement and retention through various initiatives, including staff perks.

By adopting an embedded partnership, we have been able to fully manage the site and become an extension of our client’s business. Our effective solutions have secured us a place on the client’s Preferred Supplier List (PSL) and expanded our services to additional depots across the UK.